买家投诉：法律途径
身为亚马逊卖家，您的一举一动都受到亚马逊规章制度的约束。即便是声誉好、名声大的卖家，也可能因一个买家的投诉被封号。
罗思杰的律师事务所旨在让执业律师帮助卖家，运用法律武器对抗给其账户带来不良影响的买家投诉。罗思杰帮助亚马逊卖家从法律角度解决投诉和负面评价问题，避免封号发生。身为律师，罗思杰采取两步法协助亚马逊卖家对付买家投诉、预防被封号。
一、调查投诉的真实性，提供友善地解决问题的方法。
二、投诉不实时，帮客户追回利益损失，就妨碍经营的投诉要求足够的赔偿。
Pursuing Your Lost Profits Due to Buyer Complaints
Where appropriate, CJ can seek your lost profits from the person or company that complained about you. We can seek lost profits from a suspended account or suspended listing or loss of Buy Box through negotiations or a lawsuit. Courts can also order the person to remove the offending material and refrain from libeling you in the future.
Another way for businesses that use Amazon to defend against libel is a reputation management service. These services often try to include threats of legal action against publishers of libel to prevent your business from appearing bad in search engine results.
Reputation management companies bury negative feedback by promoting positive things about you and your business through Search Engine Optimization. A libelous comment may never see the light of day because it is pushed so far back in search engine results.
Regardless of how you want to deal with defamation on your Amazon reseller account, keep the following in mind when you see defamatory material about you:
Keep a list of URLs of all the defamatory material about your Amazon account. This may be needed to persuade the person or company that made the complaint against you to retract it. If we end up suing for lost profits, the information can also be useful.
Never threaten the publisher. This hurts you in the end because the publisher can report the threat to Amazon. This could be a fatal A to Z Complaint.
Compile accurate records of your company’s sales from before and after the defamatory content first appeared online. Establish your lost profits. It will help us persuade the person or company to remove the complaint. If we have to sue, the proof will be needed.